I don't ask if the technology works. I ask who it works for.
I've spent my career inside these systems, most recently as an IT Director. I know how the decisions get made, and I know who tends to be missing from the room when they do.
At night I write UncheckedAI, essays on what AI actually does to the people on the receiving end of it. I co-founded AuditAble, an accessibility company still in early development. And I'm writing a book, The Tilled Mind, about tending a mind in an age built to scatter it. It arrives in 2027.
I don't build for the people designing the system. I build for the people living inside it.
I know how the decisions get made. Which corners get cut, which risks get waved through, and who is in the room when it happens.
Mostly I know who isn't.
So I write for the person on the other side of the screen. The one who got the denial letter. The one whose data trained a model they'll never see. The one an algorithm decided about before they finished their sentence. The technology is not the story. The people it acts on are.
Rachel
From UncheckedAI
The Tilled Mind
A book about tending a mind in an age engineered to scatter it. Part science, part story, written for people ready to do the work. I'm writing it now.
Insurers use AI to deny claims at scale. I built the counterweight.
Overturned reads your denial letter and drafts a professional appeal in minutes. Free, private, no account.
Come see what I'm seeing.
The essays land on Substack first. One or two a week, sometimes hopeful, always honest. Easy to leave whenever you like.
Press & rights: rachel@rachelankerholz.com